Customer satisfaction is our top priority at sippro.shop. If you are not completely satisfied with your purchase, we offer a hassle-free returns policy to ensure your shopping experience with us is a positive one. Please review the following guidelines:
Returns:
- We accept returns within 30 days from the date of purchase.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Please include the original receipt or proof of purchase with your return.
- Returns must be shipped to the following address: 4299 Williams Avenue, Los Angeles, California, USA.
Refunds:
- Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges:
- If you need to exchange your item for a different size or color, please contact us directly at 213-701-3348 or [email protected] to arrange the exchange.
- Please note that exchanges are subject to availability.
Damaged or Defective Items:
- If your item arrives damaged or defective, please contact us within 48 hours of receiving the product.
- We will provide instructions on how to return the item and arrange for a replacement or refund.
Non-Returnable Items:
- Certain items are exempt from being returned or exchanged, including gift cards.
Please note that the customer is responsible for all return shipping costs, unless the return is due to a mistake on our part.
If you have any further questions or need assistance with your return, please do not hesitate to contact us.
Thank you for shopping at sippro.shop!